Contact
Questions,
reach us.
Pick the address that fits. Every inbox below routes to a human on our team, not a ticketing pool.
General
Questions, feedback, product
Anything about the product, the beta, or a potential customer conversation. We read every message.
hello@mymedusa.org →
Sales · Agencies
Talent agencies and teams of 10+
For roster-level deployments. A real human does real scoping — no sales funnel, no BDR follow-ups. Tell us about your roster and we will reply with a written proposal within two business days.
sales@mymedusa.org →
Security
Responsible disclosure
Vulnerability reports, data handling questions, DPA requests. We acknowledge all reports within 24 hours and publish disclosure credit with the reporter’s consent.
security@mymedusa.org →
Legal · DMCA
Our DMCA designated agent
For takedown counter-notices, DMCA correspondence directed at Medusa (rather than a target host), and legal process. Registered with the US Copyright Office.
dmca@mymedusa.org →
Press
Press enquiries
Journalists, researchers, and writers covering online harassment, NIL, BIPA, or automated takedowns. We reply with same-day turnaround on deadline-bound requests.
press@mymedusa.org →
DMCA designated agent
Registered with the US Copyright Office. See our Terms of Service for full agent details and counter-notice procedure.
Response time
Business hours, US Eastern time. General / sales / press within one business day; security acknowledgements within 24 hours; DMCA correspondence per the statutory timelines in 17 U.S.C. §512.